Your surgeon and anaesthetist have been accredited by Marsden Eye Surgery Centre to undertake the management of your treatment. The day surgery employs qualified nursing personnel in the theatre and recovery area. Qualified Orthoptist personnel will assist your surgeon with laser vision correction procedures. Our experienced bookings personnel are readily available to assist with the administrative aspects of your surgery and to resolve your enquiries.
Support Service
We encourage you to contact the bookings personnel or your surgeon should you require any further assistance prior to the day of surgery. After eye surgery, we will provide you with detailed written and verbal instructions for your postoperative care as well as emergency contact numbers. Depending upon the nature of your surgery, the recovery nurse may arrange a time to phone you upon your return home in order to
review your progress.
Ensuring Your Concerns and Complaints are Addressed
In our small and supportive day surgery, we encourage you to raise any
concerns or complaints with your doctor and our staff at the time they
arise and to participate in our patient satisfaction surveys.
Where an issue or complaint is not resolved to your satisfaction or you
did not feel comfortable raising it with staff, please address your concern
marked confidential to
The Chief Executive Officer,
Marsden Eye Surgery Centre,
PO Box 408, Parramatta 2124.
You may also refer complaints to the New South Wales Health Complaints Unit or, if specifically related to financial issues, to your private health fund or the Private Health Insurance Ombudsman.
No Smoking Policy Smoking is not permitted in any area of the Day Surgery
Privacy Policy
We respect the confidentiality of your personal and clinical information. Our detailed privacy policy sets out our procedures for the collection and protection of your information, your rights of access to your medical records and how you may approach making a complaint relating to privacy concerns.
Patient's Rights and Responsibilities:
Each patient has a right to:
•
privacy and dignity
•
second opinions
•
refusal of treatment
•
confidentiality of all personal and medical information
